In short
In the East of England, free sexual health services include iCaSH (Bedfordshire, Cambridgeshire, Norfolk, Peterborough and Milton Keynes), Suffolk Sexual Health Service (0300 303 9982), Essex Sexual Health Service (0300 003 1212) and Hertfordshire Sexual Health (0300 008 5522). Most post free STI test kits. The SARCs in Essex, Norfolk and Cambridgeshire answer 24/7 on 0330 223 0099.
| iCaSH | 0300 300 3030 |
|---|---|
| Suffolk Sexual Health Service | 0300 303 9982 |
| Essex Sexual Health Service | 0300 003 1212 |
| Hertfordshire Sexual Health | 0300 008 5522 |
| SARCs in Essex, Norfolk and Cambridgeshire, 24/7 | 0330 223 0099 |
| Report fraud | Report Fraud, 0300 123 2040 |
Most of the East of England is covered by four sexual health services. All are free, confidential and open without a GP referral, and three of them openly offer free kits by post. Details checked on 18 October 2026.
Which service is yours
Your service is set by the county you live in. Find your row and you've found your booking line.
| Where you live | Service | Contact |
|---|---|---|
| Bedfordshire, Cambridgeshire, Norfolk, Peterborough (and Milton Keynes) | iCaSH, run by East of England Community Health and Care NHS Trust | 0300 300 3030, or icash.nhs.uk |
| Suffolk | Suffolk Sexual Health Service | 0300 303 9982, or suffolksexualhealthservice.org.uk |
| Essex | Essex Sexual Health Service | Helpline 0300 003 1212; book through the online personal health record |
| Hertfordshire | Hertfordshire Sexual Health, run by Central London Community Healthcare | 0300 008 5522; clinics in Cheshunt, Hatfield, Stevenage, Watford and Borehamwood (Elstree Way) |
Luton, Southend and Thurrock residents can use the NHS clinic finder to find their nearest service.
The four services in more detail
iCaSH (integrated Contraception and Sexual Health) provides contraception, STI testing and treatment, and HIV testing, treatment and PrEP. It has clinics in places including Bedford, Great Yarmouth, Huntingdon, King's Lynn, Milton Keynes, Norwich, Peterborough and Wisbech. It doesn't provide abortion services, so it will point you elsewhere for those.
Suffolk Sexual Health Service runs its main clinics in Ipswich, Bury St Edmunds and Lowestoft, offering free contraception (including the coil and implant), STI testing and treatment, and HIV testing and care. Call 0300 303 9982 to book.
Essex Sexual Health Service has clinics across the county for face-to-face appointments. You can book 24 hours a day through its personal health record portal, which needs a private email address and a mobile number, or by calling the helpline. After a self-test or a helpline call, a clinician can also discuss results or symptoms with you by phone, without an examination.
Hertfordshire Sexual Health has clinics in Cheshunt, Hatfield, Stevenage, Watford and Borehamwood, plus PrEP, HIV services and online chat support. When its clinics are closed, the National Sexual Health Helpline is on 0300 123 7123 (weekdays 9am to 8pm, weekends 11am to 4pm).
Free kits in the post
- iCaSH: free self-test kits through its Express Test service, ordered from the iCaSH website.
- Suffolk: free home tests for most common STIs, sent in plain packaging, ordered from the service's self-test page. Healthy Suffolk also points to the national Freetesting service for free HIV kits, with syphilis testing as an option.
- Essex: free self-testing kits by post, requested through the personal health record portal; you post the sample back in a prepaid envelope and get results by text.
- Hertfordshire: the service's website links to self-testing kits, and it works with the online service SH:24 for free condoms and STI tests; check eligibility there.
Kits are for people without symptoms. If something hurts, itches or looks different, book a clinic appointment instead.
Ordering an Essex kit, step by step
Essex runs its kits through an online portal rather than a simple order form, so it helps to know the steps before you start.
- Register for the Essex Sexual Health Service personal health record. You'll need a private email address and a mobile phone, and you'll go through two-stage verification.
- Request a self-test kit through the portal. It's available 24 hours a day.
- Take your sample (urine, blood or a swab, depending on the kit) and post it back in the prepaid envelope.
- Get your results by text within a few days. If you'd like to talk them through, a clinician can call you; no examination needed.
Use an email address only you can open, since that's where the service will contact you.
Free condoms if you're under 25
Suffolk and Essex both run the eC-Card scheme, which gives free condoms and lube to 16 to 24-year-olds from pick-up points across the county. In Suffolk you register through the eC-Card app. Over 24? Suffolk Sexual Health Service lists free condoms among its contraception services, so ask when you visit.
Time-critical help
HIV PEP must be taken within 72 hours of possible exposure. In Hertfordshire, call 0300 008 5522 and say you may need PEP; if clinics are closed or it's the weekend, go to A&E. In the rest of the region, ring your county service as soon as it opens, or head to A&E if waiting would take you past the window.
Emergency contraception costs nothing at a clinic, and since October 2025 most community pharmacies in England also hand out the morning-after pill free. Healthy Suffolk notes that, depending on the method, it needs to be used within three to five days. See the sexual health hub.
After a sexual assault
The region's sexual assault referral centres (SARCs) offer free medical care, emergency contraception, forensic examinations and emotional support. You can contact them directly, and you don't have to report to the police.
| County | Centre | Contact |
|---|---|---|
| Essex | Oakwood Place, Brentwood Community Hospital | 0330 223 0099, 24 hours; you don't have to give personal details to get help |
| Cambridgeshire | The Elms, Hinchingbrooke Hospital, Huntingdon | 0330 223 0099, 24 hours |
| Norfolk | The Harbour Centre, 267a Reepham Road, Norwich | 0330 223 0099, 24 hours (NHS directory); any age or gender |
| Suffolk | The Ferns | 0330 223 0099, daily 9am to 9pm |
| Bedfordshire, Hertfordshire | Find your nearest through the NHS |
Suffolk also has Iris, an NHS community service for anyone in the county who has experienced sexual violence at any time, on 01473 344937. In Norfolk, the Sue Lambert Trust offers counselling and telephone support on 01603 622406.
If you just want to talk, the Rape Crisis 24/7 Support Line answers free on 0808 500 2222, for anyone in England and Wales aged 16 or over. In an emergency, call 999; if you can't speak, press 55.
Reporting scams and crimes
- Dating fraud: if you've sent money or bank details, call your bank on 159 straight away, then report to Report Fraud on 0300 123 2040.
- Threats, harassment or intimate image abuse: your local force on 101 (Bedfordshire, Cambridgeshire, Essex, Hertfordshire, Norfolk or Suffolk), or 999 if you're at risk now.
- A member's profile: the members help centre, quoting the username.
Meeting someone in the region
The East of England stretches from London commuter towns to rural Norfolk and the Suffolk coast, and in rural areas public transport can be sparse late in the evening. For a first meet, choose a busy town-centre spot, sort your own transport both ways, and don't rely on a lift from someone you've just met. Agree in messages what you're both hoping for; our guide to saying what you want has example wording.
Before meeting a match, read the meeting safely checklist and, if anything about them feels off, how to spot a fake profile. The safety and consent page has the national numbers. Living on the edge of the region? The London and East Midlands guides cover the neighbours.
Questions people ask
Can I get a free STI kit posted to me in Essex?
Yes. Essex Sexual Health Service posts free self-testing kits for many common infections, which you request through its online personal health record. You'll need a private email address and a mobile phone to register. You post the sample back in a prepaid envelope and get results by text within a few days.
Where do I get PEP in Hertfordshire at the weekend?
Hertfordshire Sexual Health says that if its clinics are closed or it's the weekend, you can go to your local A&E for PEP. It must be started within 72 hours of the possible exposure, and the sooner the better, so don't wait for Monday if the window is closing.
Does iCaSH cover Suffolk?
No. Suffolk has its own service, Suffolk Sexual Health Service, on 0300 303 9982, with main clinics in Ipswich, Bury St Edmunds and Lowestoft. iCaSH covers Bedfordshire, Cambridgeshire, Norfolk, Peterborough and Milton Keynes, and Essex and Hertfordshire have their own services too.
Where is the sexual assault referral centre in Norfolk?
The Harbour Centre, Norfolk's SARC, is at 267a Reepham Road, Norwich. The NHS directory lists it as available 24 hours on 0330 223 0099, for people of any age or gender. Norfolk County Council says you don't have to report to the police to use it.
Can I get free condoms in Suffolk or Essex?
If you're 16 to 24, yes. Both counties run the eC-Card scheme, which gives free condoms and lube from pick-up points. Over 24 in Suffolk? Suffolk Sexual Health Service lists free condoms alongside the pill, coil and implant, so ask at your appointment.
Keep reading
- Casual dating in London: free sexual health clinics and staying safeLondon's free clinics, Sexual Health London home kits, the Havens, and where to report scams and crimes.
- North East England, Hartlepool to Newcastle: sexual health and meeting safelyClinics and home kits in Hartlepool, Teesside, Newcastle, Durham and Northumberland, plus the region's SARCs and scam reporting.
- North West England, from Blackpool to Manchester: health services and safetyClinics in Blackpool, Lancashire, Manchester and Liverpool, home testing, St Mary's, the SAFE Centre and where to report scams.
- Northern Ireland: sexual health services and staying safeSH:24 home kits, GUM clinic numbers for every HSC trust, rapid testing, the Rowan SARC, Ask for Angela and where to report scams.
Sources
- About us — iCaSH (East of England Community Health and Care NHS Trust)
- Sexual health — Healthy Suffolk
- Our services — Essex Sexual Health Service
- Our clinics — Hertfordshire Sexual Health (CLCH)
- PEP — Hertfordshire Sexual Health (CLCH)
- Oakwood Place, Essex SARC — NHS
- The Elms, Cambridgeshire SARC — NHS
- The Harbour Centre, Norfolk SARC — NHS
- Help following sexual abuse — Norfolk County Council
- Help after rape and sexual assault — NHS
- Report Fraud service goes live — Report Fraud
- 159 — Stop Scams UK
- 24/7 Rape and Sexual Abuse Support Line — Rape Crisis England & Wales
Checked 18 October 2026. Spotted something out of date? Tell us.
